Effective Date: June 2026
At BP Tours & Travel, we understand that travel plans may change. This policy outlines the cancellation, refund, and credit arrangements applicable to our bookings.
Bookings of AUD $250 or Less
- Full payment is required at the time of booking.
- Payments are non-refundable if cancelled and not rescheduled at least 48 hours before the scheduled service date.
Bookings Above AUD $250
- A minimum deposit of 20% is required to secure the booking.
- The remaining balance must be paid before or on the day of service unless otherwise agreed.
Cancellation Requests
More Than 48 Hours Before Service
Customers are eligible for:
- Full refund; or
- Full booking credit valid for 12 months from the original booking date.
Within 48 Hours of Service
- A cancellation fee equivalent to 20% of the booking value or deposit may apply.
- The remaining balance may be refunded or converted into travel credit valid for 12 months.
Special Event & Peak Season Bookings
Certain snow tours, special events, holiday periods, and promotional packages may require full payment in advance. Additional cancellation conditions may apply and will be communicated during booking.
No Show Policy
Customers who fail to attend a scheduled departure, transfer, tour, or vehicle collection without prior notice may not be eligible for refunds.
Refund Processing
Approved refunds are generally processed within 7–14 business days using the original payment method.
Force Majeure
BP Tours & Travel shall not be liable for delays, cancellations, or service disruptions caused by weather conditions, natural disasters, road closures, government restrictions, emergencies, or circumstances beyond our reasonable control.